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Issues with the Break-Fix Cybersecurity Model: How It Hurts Your Company

When looking for IT support, you have several models to choose from—but not all of them are in your business’ best interest. Modern organizations have networks of interdependent systems, and for anything more than a non-functioning computer issue, break-fix IT models could result in an impressively large bill. Continue reading to discover:

  • What the break-fix approach encompasses
  • Common issues with a break-fix IT model
  • Break-fix vs managed services: finding what’s best for you

What Is a Break-Fix Model?

Break-fix is primarily a reactive approach to maintaining IT infrastructure. You’re not paying for someone to proactively think about your IT service, security or productivity. Essentially, your team only engages in this model when hardware or software fails or when a staff member falls for a phishing attack.

That’s where third-party IT services come in. Their engineers fix issues and bill your company for the services. Because break-fix takes an “as-needed” approach to system management, there’s usually no monthly fees between your company and IT providers. However, this convenience comes with a cost, as the model is far from advantageous to your business.

Break-Fix Models Favor IT Consultants, Not Your Business

While one-time payments may seem attractive, it’s important to note there are several key issues with the break-fix IT model, including:

Conflict of Interest

With a break-fix model, there’s a conflict of interest between your business and IT providers. They have no real incentive to quickly resolve problems, because they’re paid by the hour. This forces your business to absorb the risk of:

  • Unforeseen circumstances
  • Scope creep
  • Learning curve issues
  • Inefficient solutions

Time-management problems with hourly IT support are another key issue with break-fix services. Under this model, your IT provider might assign a less-experienced technician to work on your problem, who often ends up taking two or three times longer compared to a more experienced technician. This means you’ll pay 200%-300% more for the same depth of service.

Essentially, the more problems you have, the more they profit.

Budgeting Complications

Because the break/fix model is billed by the hour, it can be challenging to know exactly how much your service will cost. With a break/fix provider, you’ll find yourself asking questions like:

  • How can I know when systems need updates and maintenance?
  • If a large issue arises in the first few quarters and eats up the majority of our budget, what will we do?
  • How much are we willing to spend between cybersecurity, repairs, and service?
  • What is the risk if we don’t have someone thinking about IT proactively?

Simply put, this unpredictability makes your finances unnecessarily difficult, as sporadic payment structures can derail your long-term budget plans.

Lack of Customization

In a break/fix model IT technicians won’t have a very detailed understanding of your system, making support more time consuming as there may be additional discovery time required for each issue. Break/fix models don’t account for your long-term goals or project flexibility. Instead of viewing your systems as a single customizable unit, they’ll arrive, fix the problem, and leave—rarely taking action to prevent future issues.

Is your IT provider taking a one-size-fits-all approach?

Managed services should help you achieve tech goals, not neglect your unique needs. Start a conversation with the experts at TenisiTech; our IT solutions are tailored specifically for your business.

Disparate Approach

Your organization requires more than a few laptops and Wi-Fi to get business done. For a successful operation, you need the following infrastructure:

  • Collaboration software
  • Cloud infrastructure
  • Security tools
  • Data backup and disaster recovery plans

With a break-fix model, you may not have quick access to the resources you need when you need them, which means you have to source these services from different vendors. Working with multiple parties gets expensive, and it can be challenging to know who to call when something goes awry.

Why Do I Need a Value-Based Model Instead of a Break-Fix Approach?

While the break-fix model might be appropriate for individual residential use, it quickly becomes cumbersome and expensive for your business to manage IT systems this way.

For corporate organizations, professional IT support usually comes in two packages—break-fix and value based managed service. Let’s explore why fixed-cost MSPs are your best bet.

Value Based MSPs Consistently Deliver Holistic Support

Where the break/fix model fails, managed services tend to thrive. Instead of fixing a problem after it occurs, managed services providers take a holistic approach to your cybersecurity, including:

1. Around-the-Clock Monitoring and Service

Many MSPs offer 24/7 surveillance, consistently monitoring your network for uptime, cyberthreats or security gaps.

2. Industry-Leading Technology

Staying on top of recent developments in the information technology industry takes time and resources. With a value based MSP by your side, you won’t have to worry; your provider will keep your software and hardware updates in check.

3. Information Security

Information security goes beyond basic internet security like VPNs and firewalls. That’s why MSPs offer several different security procedures, including:

  • Quarterly security reviews
  • IT Security Policies
  • Data breach detection
  • Network protection

4. Quicker Problem Solving

Managed services who partner with you regularly know your people and your IT systems and services. Break-fix providers will often need more discovery time each and every time you engage them. Value based MSPs employ expert support teams to walk your business through any IT needs and take care of your IT proactively. From employees forgetting their passwords to complex data breaches, you can rest assured knowing value based MSPs have the resources and expertise to handle your unique IT issues.

5. Value-based MSP Pricing Models

Most importantly, value based MSPs also offer fixed-cost pricing models. This means you’ll pay a consistent price every month for a full range of services, making budgeting a breeze.

Avoid the Issues of a Break-Fix Model With Fixed-Cost Managed Services

TenisiTech’s managed services cover everything a break/fix provider would offer, plus:

  • IT Strategy, Roadmap and Budget Development
  • Proactive Cybersecurity
  • 24/7 monitoring
  • Disaster recovery and business continuity planning
  • And more

If your business needs full-service IT solutions for a flat, predictable monthly fee—you’re in the right spot. Get in touch with our helpful team and ask about our value pricing model.