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When To Outsource Your IT Services

The phrase “outsourced IT” is somewhat of an industry buzzword these days. But what does it actually mean? And when should your business consider outsourcing IT services? Continue reading to discover:

  • The differences between internal and outsourced IT services
  • Telltale signs it’s time to outsource your IT
  • The benefits of outsourcing your IT support
  • Frequently asked questions about the outsourcing process

What Does it Mean To “Outsource Your IT”?

Outsourcing means receiving products or services from another company, generally to supplement or replace internal resources. In the information technology sector, this essentially means partnering with specialized IT vendors referred to as “managed services providers” (MSP). MSPs have the infrastructure and expertise to provide several services to keep your technology up and running.

Insourced vs. Outsourced IT

On the other hand, internal IT teams do everything in-house. A company that insources has its own departments responsible for managing its infrastructure. However, it’s important to note that internal teams can often be more expensive than MSPs. The hefty overhead of an internal team—combined—with the value MSPs provide, is one of the key reasons why outsourced IT services are rapidly growing in popularity.

Four Signs It’s Time for Your Business To Outsource IT Services

Not sure if it’s time to outsource IT services? Here are four indicators your business could benefit from partnering with an MSP.

1. Your Department is Overwhelmed

How effectively does your current IT team manage workloads? If you notice they’re struggling to keep up with IT projects and service requests seem to be collecting with no end in sight, it’s time to supplement your IT needs.

The majority of outsourced IT services provide project support personnel who act as an extension of your team, making it far easier to keep day to day support requests taken care of while still being able to tackle tougher projects.

2. Your Team Lacks Certain Skills

In the IT sector, no one is a master of everything. From cybersecurity to daily best practices, information technology is constantly evolving, and even the most tenured technicians have gaps in their knowledge. While your IT staff is likely capable, they can’t be experts at everything.

That’s why so many companies are turning to outsourced IT services. Because MSPs employ a variety of IT specialists, you have access to a complete support team for a fraction of the cost of internal departments. Additionally, most MSPs have opportunities to work on cloud migration and modernization projects multiple times per year – so they’ve got more practice than most in-house IT staff. Partnering with an MSP means you’ll have specialized technicians on hand, enabling you to shore up any skill gaps or deficiencies in expertise.

3. Your Current Infrastructure is Outdated

While the IT landscape is always changing, one factor remains the same: technological developments happen quickly.

At some point, your IT will inevitably become outdated. To keep that from happening, you need to proactively update your software and replace hardware. Unfortunately, this requires a lot of labor and resources. Fortunately, by outsourcing your IT services, MSPs can help manage your infrastructure and tackle modernization initiatives, allowing you to focus on what matters most—your daily business operations.

4. You Have Time-Sensitive Deadlines to Meet

If you’re having trouble on the technical side, delays could hurt your overall productivity. From remote work to project timeframes, IT issues hinder your ability to meet time-sensitive deadlines. However, with an MSP partnership, they make real-time adjustments to your infrastructure, optimizing your network and improving your businesses’ efficiency.

The Benefits of Outsourcing IT Support

It can be challenging to provide the capital and resources to maintain an in-house IT team. That’s why so many companies leverage the benefits of outsourced IT support, such as:

Cost Control and Budget Forecasting

Outsourcing your IT services with an MSP is an effective way to control your operating costs. When searching for the right partner, find a provider who offers fixed fees for their support services so you’ll know what to expect each month. Having an MSP with consistent monthly costs is highly beneficial when it comes to budget forecasting. By leveraging an MSP you also get to stop worrying about IT employee benefits, time off coverage and recruiting IT staff.

24/7 Protection and Peace of Mind

Your servers are always working, even when you shut the office lights off at the end of the day. If your network happens to go offline overnight, it could cause serious disruptions to your business continuity, especially if you have cloud services or mobile workers. Luckily, outsourced IT services provide around-the-clock support and 24/7 monitoring. Should anything go wrong, you can rest assured knowing your MSP will get you back up and running quickly.

Software Compliance and Security

The software and programs you use need to be secure and patched regularly. Multiple times through the year, you’ll have to run updates and security patches to keep your infrastructure protected. Outsourced IT teams have loads of experience securing networks, and know exactly how and when your system is due for maintenance. When you partner with the right MSP, they’ll regularly implement security processes, ensuring your business meets the compliance requirements set by your industry.

Frequently Asked Questions

If you’re considering outsourcing, but still feel confused about navigating the process, see if these FAQs provide some clarity: 

Why Do I Need Managed IT Services?

Your business needs managed IT services for one key reason—they help negate risks.

Damage control can be a hassle. In the event of IT problems, you don’t want to be left high and dry searching for help. Managed service providers consistently monitor your network, helping you stay ahead of disruptive technical issues.

MSP vs Internal IT: What’s Best for my Business?

Simply put, MSPs are best for your business. Let’s face it, no matter how good your internal staff is, managed service providers do it better because they get more practice across many different clients For example, you could triple your spending on cybersecurity measures and still be unable to compete with an MSPs experience, knowledge, and established processes.

They’re experts in the IT field and know exactly what your network needs to run well. Achieving this same level of support in-house is more expensive and time consuming, as MSPs deliver holistic solutions for a fraction of the cost.

I’m Interested in Outsourcing my IT, Where Do I Start?

To find an effective outsourced IT provider, search for MSPs who offer fixed-cost pricing models. Stay clear of outsourced providers who work off a “break, fix” model, as they’re incentivized to let problems occur on your infrastructure.

Fixed pricing models go hand in hand with trustworthy service, which should be your main focus when searching for an IT partner.

TenisiTech: Outsourced IT Services You Can Trust

At TenisiTech, we’re committed to putting our clients in the best position possible for future success. Our value pricing model delivers comprehensive support services for a fixed monthly cost. Ready to take the next step? Get in touch with our expert team to discover the TenisiTech difference.