Blue Screen of Death Strikes Again: A Costly IT Lesson
Last month, many of us were reminded of the not-so-distant past when the Blue Screen of Death (BSOD) made an unwelcome return. A faulty update from CrowdStrike triggered a widespread system crash, leaving millions of devices worldwide frozen with that all-too-familiar blue screen—a sight that quickly spread across social media.
What Happened?
A configuration error within CrowdStrike’s Falcon sensor caused this global disruption, leading to over $5.4 billion in financial losses. Fortunately, the issue was swiftly resolved, and systems were restored with a series of updates. Read more about the incident.
While the incident may have inspired a few laughs online, this incident is a crucial reminder:
- Always test updates in a controlled environment before rolling them out broadly.
- Be prepared for a variety of disaster recovery scenarios to quickly get back up and running.
AI in Action: Elevating Service with Gong
At TenisiTech, we’ve integrated Gong, an advanced AI tool, to enhance client interactions. Gong provides real-time insights, ensuring effective communication and proactive issue resolution.
Key Features:
- Real-Time Alerts: Immediate client feedback.
- Automated Feedback: Continuous service improvement.
Our goal is to deliver unmatched service by refining our offerings through constant feedback.
Listening to You: Enhancing Service Through Feedback
Your feedback is at the heart of everything we do. Each quarter, our leadership team engages directly with clients, incorporating your insights to refine our services. Paired with real-time feedback from our AI tools, these discussions help us address issues proactively and tailor our offerings to meet your needs better.
Our goal is simple: to ensure we’re not just meeting but exceeding your expectations. By actively listening and continuously improving, we aim to deliver IT services that truly support your business goals.