Frequently Asked Questions
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About Us
1. What are the core values that drive TenisiTech?
At TenisiTech, our core values are foundational to everything we do and shape our interactions with clients and the community. These values include:
- Proactive: We implement advanced security measures proactively, staying ahead of potential issues to ensure robust IT environments for our clients.
- Non-Transactional: We focus on building lasting partnerships that bring mutual success, moving beyond mere transactions to forge meaningful connections.
- Passionate & Personable: Our team offers jargon-free, solutions-oriented IT support, ensuring that our explanations and services are accessible and tailored to each client’s needs.
- Transparency: We commit to transparency in all our dealings, providing clients with clear insights into their IT operations through regular scorecards.
- Resourceful & Driven: We tackle IT challenges with creativity and determination, ensuring innovative solutions that meet the complex needs of our clients.
- Curious: Our dedication to continuous learning keeps us at the forefront of technology advancements, enhancing our ability to serve our clients effectively.
- Collaborative & Communicative: We foster an environment of teamwork and clear communication, crucial for effective IT management and client relations.
These principles guide our internal operations and our interactions with clients, ensuring a trusted and collaborative partnership that drives success.
2. What industries does TenisiTech serve?
As a trusted Managed Service Provider (MSP), TenisiTech supports diverse industries across the U.S., including:
- Nonprofits
- Technology startups and scaleups
- Healthcare and medical services
- Financial services and insurance
- Manufacturing and logistics
- Education and academic institutions
Our deep industry experience helps us tailor IT strategies to each sector’s compliance, security, and productivity needs.
3. What specific experiences have shaped your team’s approach to solving complex IT challenges?
TenisiTech’s approach is built on years of experience solving high-stakes IT challenges, including:
- CIO Advisory & IT Roadmaps: We align IT strategies with business growth goals and regulatory requirements.
- System Administration: We manage how organizations store, secure, and access mission-critical data.
- IT Budget Planning: We guide businesses in forecasting and right-sizing IT expenditures.
- Cybersecurity Programs: We design and implement custom cybersecurity frameworks that address industry-specific threats.
- Customized IT Solutions: Every solution we provide is built around your business model, not a one-size-fits-all template.
General Questions
1. What is a Managed Service Provider (MSP), and how does TenisiTech fit that role?
An MSP is a company that provides outsourced IT services like 24/7 monitoring, cybersecurity, IT support, and strategic consulting. TenisiTech is a proactive MSP partner that becomes an extension of your team—delivering technology solutions that align with your goals.
2. How can potential clients reach out to TenisiTech?
You can schedule an intro call or FREE IT Review. Contact us on our website, call us at 408-217-1380, or email our team at info@tenisitech.com.
3. What goes into your Managed Services pricing model?
Our pricing is based on:
- Service level agreements (SLAs) We ensure competitive, value-driven pricing that scales with your business needs.
- The number of supported users and devices
- The complexity of the IT environment
- Required compliance and cybersecurity standards
4. Do you offer flexible contracts?
Yes, we offer month-to-month and long-term contracts depending on your needs. Our flexibility ensures a custom-fit MSP relationship.
5. What’s included in TenisiTech’s onboarding process for new clients?
We guide new clients through a smooth, structured onboarding process:
- IT discovery and documentation
- Security and infrastructure assessments
- Deployment of monitoring, backup, and security tools
- Strategic roadmap planning
- Internal team training and orientation
6. Is support available outside of business hours?
Yes—TenisiTech provides 24/7 emergency IT support and proactive monitoring to protect your operations at all hours.
7. How quickly can TenisiTech respond to IT issues?
Our service level agreements ensure:
- Priority 1 (Critical): 1-hour response, 4-hour resolution (24/7)
- Priority 2 (High): 2-hour response, 4-hour resolution (24/7)
- Priority 3 (Medium): 2-hour response, 6-hour resolution (Business Hours)
- Priority 4 (Low): 4-hour response, 16-hour resolution (Business Hours)
8. Can TenisiTech work with in-house IT teams?
Yes. We frequently operate in co-managed IT environments, supporting internal teams with additional resources, project execution, or after-hours support.
9. How do you report IT service success to clients?
We use client scorecards, performance metrics, security dashboards, and quarterly business reviews (QBRs) to report on uptime, ticket resolution, user satisfaction, and risk posture.
10. How does TenisiTech ensure continuous improvement in its IT services?
We prioritize:
- Adoption of new technologies and compliance frameworks
- Regular service reviews
- Ongoing training for our team
- Client feedback integration
11. Can TenisiTech help with digital transformation?
Absolutely. We modernize your tech stack using:
- Data-driven insights and analytics
- Cloud migration strategies
- Process automation tools
12. What is TenisiTech’s approach to data privacy and protection?
We follow global data protection frameworks like GDPR, CCPA, and SOC 2. Our layered security model includes:
- Advanced threat detection and response
- End-to-end encryption
- Role-based access control
13. How do you support remote and hybrid work?
We provide:
- Endpoint protection and remote user support
- Secure remote access and VPNs
- Cloud collaboration platforms (e.g., Microsoft 365, Google Workspace)
14. Why do clients choose TenisiTech for IT outsourcing?
TenisiTech stands out for our:
- Strategic leadership
- Enterprise-level expertise for small and midsize businesses
- High-touch service model
- Transparent pricing
- Recognition as an HDI Team Certified Pinnacle of Excellence Award winner, demonstrating our dedication to industry-leading help desk and support standards
15. How do you manage IT assets and lifecycle planning?
We track all IT assets, ensuring timely:
- Warranty and license renewals
- Device upgrades
- Decommissioning and data destruction
Staying Ahead & Serving Clients
1. How do you stay updated on industry trends?
We actively:
- Engage in continuous team training
- Attend IT conferences and webinars
- Partner with top vendors like Microsoft, Cisco, and Scrut Automation
- Maintain certification standards like the HDI Team Certified Pinnacle of Excellence Award, ensuring best practices in service and support delivery
2. How do you ensure IT security and stability for your clients?
We deliver:
- Your current tech stack
- Business goals and workflows
- Budget constraints Only recommending tools that bring tangible value.
3. How do you avoid recommending unnecessary IT purchases?
We assess:
- Budget constraints, only recommending tools that bring tangible value.
- Your current tech stack
- Business goals and workflows
4. Can TenisiTech help with remote infrastructure needs?
Yes. We architect, deploy, and manage secure, scalable infrastructure that supports remote workforces.
5. Can you give examples of simplifying complex IT challenges?
Yes—whether it’s consolidating redundant tools or migrating legacy systems to the cloud, we break the work into clear, actionable phases.
6. How do you ensure a positive client experience?
Our clients value our:
- Personable, solutions-oriented support
- Rapid response times
- Transparent communication
7. How do you stay ahead in cybersecurity?
Our proactive cybersecurity approach includes:
- Employee awareness training
- Threat detection and response
- Regular security assessments
8. How does TenisiTech support IT compliance and regulatory requirements?
We provide:
- Support for SOC 2, HIPAA, GDPR, and other standards
- Audit-ready documentation
- Policy templates and advisory
- Tools like Scrut Automation for compliance tracking