Meet The Team

The Customer Success team at TenisiTech stands at the vanguard of our promise to deliver client-focused IT excellence.

Strategic Client Advocacy: Our vCIO meticulously crafts and executes IT strategies, roadmaps, and budgets that are not just plans but blueprints for success, customized to each client’s organizational fabric. As connoisseurs of IT vendor management, they ensure seamless integration of services with client goals, while also architecting IT policies and procedures that stand up to the rigors of industry compliance and governance.

Personalized Client Management: Our Account Managers embody the essence of client engagement at TenisiTech. They are the stewards of our clients’ IT roadmaps, ensuring a responsive and cohesive experience that aligns with strategic business objectives.

• Service Excellence: The team’s dedication to strategic IT planning elevates the client experience, fostering relationships rooted in trust and mutual success.
• Security Assurance: With a vigilant approach to IT security policies, our Customer Success team fortifies the IT environments of our clients, championing resilience and safety.
• Productivity Optimization: By streamlining policies and procedures, our Client Leads optimize operations, driving business efficiency and productivity to new heights.

The Customer Success team at TenisiTech transcends traditional support, serving as strategic IT advisors who are deeply invested in propelling our clients toward a future of strategic, secure, and efficient IT landscapes.

At TenisiTech, the Infrastructure Operations Department, led by Bryan Bansbach, our Director of Infrastructure, and composed of Systems & Network Architects and Administrators, is the backbone of our secure and resilient IT infrastructure.

This team is dedicated to creating and maintaining a robust IT environment. Their strategic implementations streamline IT operations and proactively enhance productivity across the technological landscape. They ensure that network, wireless, and VPN services are secure and efficient, enabling our clients to operate seamlessly.

• Service Excellence: The Infrastructure Operations team is committed to delivering top-tier IT infrastructure support, ensuring continuous operation and optimal performance.
• Security Assurance: By implementing rigorous security protocols and monitoring solutions, the team protects client data and systems from cyber threats.
• Productivity Optimization: Their efforts in refining IT processes and managing systems contribute directly to enhancing business efficiency and minimizing downtime.

The expertise of the Infrastructure Operations Department forms the cornerstone of TenisiTech’s ability to provide secure, reliable, and

The Service Desk Team at TenisiTech comprises HDI Certified professionals who serve as the vital first responders to our clients’ IT issues.

Under the leadership of our Director of Service Desk Management, Michael Hagstrom, and guided by Service Desk Lead, Ann Babler, our team of Senior Service Desk Analysts and Service Desk Analysts excels in IT support and ticket resolution. Their expertise is recognized through the HDI Team Certified Pinnacle of Excellence Award, underscoring their outstanding skills in delivering exceptional customer service and technical support.

• Service Excellence: The Service Desk team is dedicated to swiftly resolving technical issues, maintaining continuous operations, and upholding high standards of client service.
• Security Assurance: Through diligent monitoring and quick response to IT issues, the team ensures that client environments remain secure and compliant.
• Productivity Optimization: By providing rapid and effective support, the Service Desk team minimizes downtime and maximizes client productivity.

The Service Desk Team’s dedication and expertise ensure that TenisiTech clients receive prompt, reliable, and high-quality IT support, enhancing their overall experience and operational efficiency.

At TenisiTech, our adept Marketing and Sales teams, guided by the strategic vision of our Vice President of Operations, weave a compelling narrative that champions the value of sophisticated IT services. From crafting engaging newsletters and insightful blogs to deploying strategic marketing initiatives, we ensure our content illuminates the path to IT excellence for businesses. Learn more about our resources.

• Service Engagement: Our Marketing team crafts resources that underscore the prompt and personalized IT support and services TenisiTech is known for, ensuring clients are well-informed and supported.
• Security Advocacy: Our content highlights TenisiTech’s robust security measures, educating businesses on protecting their digital assets and ensuring peace of mind.
• Productivity Boosters: We demonstrate how our IT solutions streamline operations, focusing on enhancing business productivity through our expertly managed IT services.

Our collaborative marketing and sales efforts aim to not only reach but resonate with our audience, driving home the advantages of partnering with TenisiTech. By offering strategic IT assessments, quizzes, and a wealth of educational content, we empower clients to optimize their technology investments.

TenisiTech’s commitment to excellence is matched by our dedication to informing and engaging our clients every step of the way. Explore our strategic approach to see how our marketing and sales efforts come together to boost your business.

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At the helm of TenisiTech’s day-to-day excellence is our Administration team, an elite unit of organizational experts. Commanding the operation is Sarah Tenisi, our CEO, whose visionary leadership sets the course for the company’s strategic endeavors. Directly implementing these strategies is Carlo Cacciatore, the Vice President of Operations, whose oversight ensures peak operational performance across all departments.

Supporting these efforts is Vanessa Dooman, our Engagement Manager, whose role is pivotal in fostering team relations and maintaining engagement strategies that resonate with our core values. Completing the team is our skilled Asset Manager and Team Coordinator, who together, orchestrate the resources and logistics necessary for seamless company functionality.

• Service Excellence: They provide comprehensive support that’s integral to delivering the exceptional client experiences TenisiTech is known for.
• Security Vigilance: By managing assets with precision and foresight, they uphold the operational and financial integrity essential to our business.
• Productivity Enhancement: Through their meticulous approach to coordination and management, our Administration team is the bedrock of TenisiTech’s efficiency, fostering an environment where innovation thrives and every team member can excel in their role.

With a laser focus on internal processes, human resources, and financial management, the Administration team’s commitment to organizational excellence is unmatched. They create a robust framework that empowers each department, enabling seamless operations and strategic company-wide alignment.